My DEDDiE App 4.5.8

The latest iteration of HEDNO’s app aims to enhance customer service and streamline the user experience. This modern, user-friendly application provides users with convenient access to essential services anytime and anywhere.

Key features of the app include:

• Creation of a user account to save preferred supply numbers with the option to assign friendly names.
• Ability to report power outages or failures.
• Access to review existing power outage reports.
• Submission of alerts for hazardous situations within the electricity supply network.
• Capability to make contact requests.
• Requests for new electricity connections.
• Requests for alteration of existing electricity supply capacities.
• Requests for unification of supplies due to modifications in property installations.
• Request for functionality checks on metering devices.
• Management of night tariff settings, including granting or canceling options.
• Recall of previous requests and submissions.
• Submission of Licensed Electrician Certifications.
• Input of meter readings and viewing of consumption statistics, with historical data available for up to five years.
• Automated notifications about scheduled power outages and meter reading dates.
• A detailed history of submitted requests, including submission dates and statuses.
• An inbox for timely notifications and updates on user interests.
• Applications for connecting electric vehicle charging infrastructures (for Low and Medium Voltage).
• Engagement with Kyros, HEDNO’s chatbot, for immediate customer support.
• Ability to check eligibility for Environmental Residential Tariffs based on supply numbers.
• Verification of Licensed Electrician Certification (LEC) expiration dates per supply number.
• Estimation of connection costs for new consumers (Low and Medium Voltage).
• Submission of LECs specifically for flood-affected areas.
• Net-Metering meter compatibility checks.
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The functionality can be accessed through Taxisnet-based authentication, allowing users to maintain their profiles with relevant supply numbers. Alternatively, guests may utilize limited functionalities without identification. Users can receive instant notifications regarding outages in selected municipalities, while submitting any significant requests will require full identification through mobile authentication (OTP).

The app enables efficient online reporting of power failures as well as service requests, ensuring timely action from HEDNO’s teams. Meter readings are integrated into the central metering management system daily.

For any inquiries or suggestions, users can contact us via our website at deddie.gr or call our toll-free number at 800 400 4000.